FREE SHIPPING AND EASY RETURNS ON ALL ORDERS ABOVE $89

Shipping & Returns

Returns & Exchanges

We want you to be completely satisfied with your order. If for any reason you are not satisfied, we will gladly accept your return of unused & unworn, or defective merchandise within 30 days of your receiving it. 

Returned merchandise should include the packaging and must be in the same condition as when it was delivered to you. Used merchandise cannot be returned unless defective. We will inspect all items upon return.

Return Within

Amount of Credit

0-30 days from receipt of merchandise

100% of purchase price

30- 45 days

Exchange Only

  

All Sale and Sample Room merchandise is final sale/exchange only. Merchandise returned after 30 days is exchange only. Please stipulate the product you would like in exchange. No refund will be provided.

Return Directions: 

1. PLEASE PLACE ITEMS IN ORIGINAL PACKAGE AND SHOE BOX.

2. PLEASE PLACE SHOE BOX IN CARTON AND AFFIX RETURN LABEL ON OUTSIDE-SIDE PANEL OF CARTON.

3. FOR EXCHANGES, PLEASE FILL OUT EXCHANGE NOTES ABOVE AND WRITE CLEARLY EXCHANGE SIZE / STYLE / COLOR DETAILS OF EXCHANGE PAIR. 

4. IF RETURN FOR REFUND IS REQUESTED PLEASE CHECK ITEM WISHING TO RETURN AND WRITE DOWN RETURN REASON.

If you are missing your return label or have not received one in the box, Please email us at customerservice@marcjosephny.com or call 1800-558-4604 to obtain a return label and proceed in shipping the merchandise back. Please make sure the Order # is printed on the label or paper inside box so the return can be processed efficiently. Please properly place the shoe box in a carton or box to avoid damages in transit.

Please allow 3-7 days for the refund to post to your account from when we receive your return. 

Size Chart
- Women -
USA Size 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 11
European Size 35 35.5 36 37 37.5 38 39 39.5 40 40.5 41 42
 
 
- Men -
USA Size 6-6.5 7-7.5 8 9 10 11 12 13
European Size 39 40 41 42 43 44 45 46