Shipping & Returns

Shipping

Orders over $89.99 ship free to the continental U.S. This excludes International shipping and U.S. states and territories that are not contiguous (i.e. Puerto Rico, Guam, Alaska, etc.)

Returns & Exchanges

We want you to be completely satisfied with your order. If for any reason you are not satisfied, we will gladly accept your return of unused & unworn, or defective merchandise within 30 days of your receiving it. 

Returned merchandise should include the packaging and must be in the same condition as when it was delivered to you. Used merchandise cannot be returned unless defective. We will inspect all items upon return.

Return Within	Amount of Credit
0-30 days from receipt of merchandise	100% of purchase price
30- 60 days	Exchange or Store Credit Only
All SALE & LAST CALL Merchandise WITHIN 15 DAYS FROM RECEIPT	FULLY REFUNDABLE MINUS RETURN SHIPPING COST
All SALE & LAST CALL Merchandise 15-30 DAYS FROM RECEIPT	Exchange or Store Credit Only

  

Return Directions: 

1. Go to www.marcjosephnewyork.com/pages/returns and enter your Order ID# and Email.

2. Follow online instructions then download and print Return Label. 

3. Please pack shoes in original shoe box and then put the shoe box in original or similar-type carton along with the copy of the original order. 

4. Affix Shipping Label to outside of carton and drop off at your nearest postal location. 

5. Please allow 7-14 days for Refunds to be processed and post to your Credit Card. 

6. For exchanges we usually process them as soon 24-48 hours. If you need an updated and faster exchange please call our customer service 1212-575-2254 and we will do our best to expedite the process. 

If you for any reason cannot print the return label or are missing the shoe box, Please email us at customerservice@marcjosephny.com or call 1800-558-4604 during our normal business hours and we will do our best to assist you.