Shipping & Returns

Shipping

Orders over $99.99 ship free to the continental U.S. This excludes International shipping and U.S. states and territories that are not contiguous (i.e. Puerto Rico, Guam, Alaska, etc.)

Returns & Exchanges

We want you to be completely satisfied with your order. If for any reason you are not satisfied, we will gladly accept your return of unused & unworn, or defective merchandise within 30 days of your receiving it. 

Returned merchandise should include the packaging and must be in the same condition as when it was delivered to you. Used merchandise cannot be returned unless defective. We will inspect all items upon return.

Return Within

Amount of Credit

0-30 days from receipt of merchandise

100% of purchase price

30- 60 days

Exchange or Store Credit Only

All SALE & LAST CALL Merchandise WITHIN 15 DAYS FROM RECEIPT

FULLY REFUNDABLE MINUS RETURN SHIPPING COST $9 RETURN FEE FOR LABEL

All SALE & LAST CALL Merchandise 15-30 DAYS FROM RECEIPT

Exchange or Store Credit Only

 

 Return Directions: 

Go to www.marcjosephnewyork.com/pages/returnsand enter your Order ID#/CT# from the packing slipand Email address.

  1. Follow online instructions then download and print Return Label. 
  2. Please pack shoes in the original MJNY shoe box and then put the shoe box in original or similar-type shipping carton along with the copy of the original order. A $10 deduction will be taken for shoes not returned in the original packaging.
  3. Affix Shipping Label to outside of carton and drop off at your nearest postal location. 
  4. 4. Please allow 7-14 days for Refunds to be processed and post to your Credit Card. Call our office @ 212-575-2254 within 7-10 business days once your return has been taken to the Post Office to track your return for your refund.
  5. For exchanges we usually process them as soon 24-48 hours. If you need an updated and faster exchange please call our customer service 1212-575-2254 and we will do our best to expedite the process. If you for any reason cannot print the return label or are missing the shoe box, Please email us at customerservice@marcjosephny.comor call 1800- 558-4604 during our normal business hours and we will do our best to assist   

If you for any reason cannot print the return label or are missing the shoe box, Please email us at customerservice@marcjosephny.com or call 1800-558-4604 during our normal business hours and we will do our best to assist you.