Customer Service

CHECK ORDER STATUS

It's easy - go to My Account & Order History  click on your order number (included in your order confirmation email). If you are a registered marcjosephnewyork.com user and were signed in when you placed your order, you can sign in to view current orders as well as your Order History.

 

SHIPPING POLICY

In Stock Merchandise: Is processed and shipped (in other words, leaves our fulfillment center) within 2 business days. MarcJosephNewYork.com will let you know at checkout or by a follow-up message if the merchandise you have selected is not currently in stock or if we need to confirm availability.

Standard delivery: We deliver via FedEx or a comparable delivery service. We use U.S. Postal Service for PO Boxes, APO and FPO addresses. Items ordered at the same time may not always be shipped together; your delivery charge, however, will be based on the total merchandise amount per address.

Note: Since the merchandise you order may be filled from several locations, items may arrive separately. You will not incur additional shipping charges under these circumstances. However, when ordering gift items that you wish to have shipped to different addresses, there will be a separate charge for each address.

All orders take 24- 48 hours to process before shipping.

Ground Delivery: Unless an expedited service is requested, your order should arrive in approximately 2-7 business days after shipping. Orders shipping to the East Coast will usually arrive between 1-2 business days without guarantee.

Express Delivery: If requested. your order should arrive in 3 business days after shipping. Please note orders placed after 12:00 noon (EST) Friday, Saturday or Sunday will be processed Monday and should arrive in 3 business days after shipping. A signature may be required and additional charges may be assessed if more than one attempt is made for delivery.

Two-Day Delivery: If requested. your order should arrive in 3 business days after shipping. Please note orders placed after 12:00 noon (EST) Friday, Saturday or Sunday will be processed Monday and should arrive in 3 business days after shipping. A signature may be required and additional charges may be assessed if more than one attempt is made for delivery.

Overnight Delivery: If requested, your order should arrive the next business day after shipping. Please note overnight orders placed after 12:00 noon (EST) Friday, Saturday or Sunday will be processed Monday and should arrive the next business day after shipping. A signature may be required and additional charges may be assessed if more than one attempt is made for delivery.

Delivery to Post Office Boxes: Second-day and next-day shipping is not available to post office boxes. All standard deliveries to P.O. Boxes will be shipped via parcel post. Please feel free contact us if you have any questions regarding when you will receive your order.

International Deliveries: At this time, we are only able to allow online orders for US addresses. It is not possible to specify any other international destination when placing an order online. However, you may have your Marc Joseph New York purchase shipped to an international address by calling 1800-558-4604.

Price adjustments: Prices are subject to change. We offer a one-time (single order) refund or adjustment for items purchased within 10 days of a price adjustment. This excludes permanent Sale items and excludes temporary special promotion items. For questions and adjustments call 1800-558-4604.

We work hard to ensure the accuracy of pricing on MarcJosephNewYork.com, but despite our best efforts, pricing errors may occur.

  • If an item's correct price is lower than our stated price, we will charge you the lower amount when your order is shipped.
  • If an item's correct price is higher than our stated price, we will, at our discretion, contact you for instructions before shipping. If we are unable to contact you after 14 days we will cancel your order and notify you of such cancellation.

Order cancellation: You may cancel any MarcJosephNewYork.com order as long as the order status is "in process." If order status is "shipped," it cannot be canceled. You may view your order status by going to your account order history. Please call toll-free 1-800-558-4604 to cancel it, please have your order number ready.

Sales tax: Sales tax is automatically applied to your MarcJosephNewYork.com order in accordance with the State of New York regulations if your shipping address is in NY.

 

ORDER STATUS & HISTORY

We will send updates regarding the status of your order, including when your item(s) ship, to the e-mail address you provided when ordering. You may also check on your order status and history, by logging in to your Account online.

 

COUPONS & GIFT CODES

Coupons and Gift Codes are subject to cancellation at any time due to its limitations. For questions or concerns please call 1800-558-4604.

Size Chart
- Women -
USA Size 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 11
European Size 35 35.5 36 37 37.5 38 39 39.5 40 40.5 41 42
 
 
- Men -
USA Size 6-6.5 7-7.5 8 9 10 11 12 13
European Size 39 40 41 42 43 44 45 46

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